Terms of Service

of Oris cosmetics s.r.o.

registered at Plzeňská 312/217b, Prague 5, 150 00

ID: 21770603

registered in the Commercial Register at the Municipal Court in Prague, Section C, Insert 406296

for the sale of goods through the online store at koolman.cz

These terms and conditions are provided in Czech language as the primary legal document. For English-speaking customers, please note that all purchases are governed by Czech law and the Czech version of these terms. For any questions, please contact us at info@orisbeauty.com.

Summary of Key Terms

Seller: Oris cosmetics s.r.o., Plzeňská 312/217b, Prague 5, 150 00, Czech Republic, ID: 21770603

Payment Methods

Cash on delivery
Bank transfer to account 6687619359/0800 (Česká spořitelna)
Online card payment

Right of Withdrawal

You have the right to withdraw from the contract within 14 days of receiving the goods without giving any reason. To exercise this right, contact us at info@orisbeauty.com.

Note: For hygiene reasons, opened cosmetic products in sealed packaging cannot be returned once the seal has been broken.

Warranty

You can claim defects that appear within 2 years of receiving the goods. Complaints must be resolved within 30 days.

Dispute Resolution

For out-of-court dispute resolution: Czech Trade Inspection Authority (https://adr.coi.cz/cs)

EU Online Dispute Resolution: http://ec.europa.eu/consumers/odr

Contact

Email: info@orisbeauty.com

Address: Plzeňská 312/217b, Prague 5, 150 00, Czech Republic

Effective: August 23, 2024