Koolman
Customer Support
Support

Customer Support

We're here to help. Find information about shipping, returns, and how to get in touch.

Shipping & Payment Options

Delivery Options

During checkout, you can choose delivery via PPL or DPD to your address.

  • PPL or DPD – 69 CZK
  • Zásilkovna boxes, PPL boxes, and Alzaboxy
  • Free shipping on orders over 1,400 CZK

Payment Options

  • Card payment online via certified Shopify and Comgate payment gateway
  • Cash on delivery
  • Bank transfer – we'll send payment info including QR code right after your order

Get in Touch

Have a question or need help? Send us a message and we'll get back to you within 24 hours.